Hanoi built a smart travel map system
According to Hanoi Department of Tourism, in 2024, in order to perform well the administrative reform, digital conversion, aimed at people and businesses benefiting from online public services, the Department focused on digitalizing data on the area. Tourism, tourist destination, tourism service establishment; Building a smart travel map system in Hanoi.
At the same time, the Department of Development expands the data management system of tourism industry and maintain and update the data of agricultural and rural tourism databases in the area; Enhancing the use of information technology in communication, promoting the image of the Capital Du to domestic and international tourists.
The Department has gradually completed the transmission infrastructure to meet the needs of deploying the city’s digital government, complying with the reference model of network connection issued by the Ministry of Information and Communications; Building and developing Internet of Internet Words serving applications in smart tourism of the Capital. The Department continues to deploy the tourism database software; Speed up the digitalization of data, synchronously with the implementation of Hanoi Tourism Information and Database systems. The results of the administrative procedures are digitized, the Department’s web portal is maintained and upgraded, ensuring modern and convenient for visitors and people to visit, regularly updating activities, Political events, major holidays of the Capital and the country, the activities of the tourism industry take place in Hanoi.
In the administrative reform, in 2023, the Department has implemented two initiatives: Model using QR code to increase convenience and easy for individuals and organizations to use mobile devices Minh accessed and implemented administrative procedures and online public services; Model of deploying information transmission for free information, free solution consulting (24/7) through the switchboard 1800.556.896 to receive, process, resolve reflections and recommendations of tourists quickly , timely and highly practical. The Department has informed and supported 772 visitors, receiving and resolving 32 reflections and recommendations of domestic and international tourists, creating a beautiful image of the land and people in Hanoi in the eyes of guests tourism.
The implementation of administrative reform and procedures has contributed to promoting the growth of the Capital’s tourism industry. In 2023, Hanoi continued to be honored by international tourism organizations with the world’s leading city destination award for a short holiday for the World Tourism Organization. In 2023, it was the first year the Hanoi Department of Tourism was honored to be nominated and received the award of the leading city tourism management agency in Asia, which was the second year of the capital selected to be one of 10 Typical event of the city.
In addition to the achieved results, there are still some difficulties that need to be removed such as: sharing, connecting and integrating public service software of the Ministry of Culture, Sports and Tourism; The information system for handling administrative procedures of the city, national public service portal, specialized software in receiving and settling administrative procedures is sometimes not synchronized, and some difficulties when perform.
Hanoi Party Committee issued Resolution No. 18-NQ/TU dated December 30, 2022 on digital transformation, building smart cities until 2025, orientation to 2030, in which, the transition of travel numbers The schedule is clearly defined: Providing full information and experiencing online for real -time guests, on the basis of building and exploiting data sources of cultural and historical data of the Capital for tourism development./.